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Frequently Asked Questions

You've got questions? We've got answers.

Email Preferences

The most exciting part of shopping at Grocery Outlet is finding that amazing deal — the one that makes you say “WOW!” To serve you these “WOW” deals in real-time, we created WOW Alerts, an email program that pulls the best, top-selling, unadvertised deals from your local store and sends them straight to your inbox.

To sign up to receive WOW Alerts, please visit our Preference Center.

You can change your preferences in our Preference Center: Preference Center

Please check your information to make sure it’s correct, and then scroll down to the bottom of the page to change which stores you’d like to see Ads and WOW Alerts from.

You can actually receive the deals daily or weekly on any day you choose by simply logging in with your email address at Preference Center. Once you’re logged in, just scroll down to WOW Alerts and you can change your preference.

Delivery - Powered by Instacart

Delivery orders are processed through Instacart. Please visit to view order details or get in touch with Instacart regarding any questions you may have.

Delivery by Instacart is currrently available at select Grocery Outlet locations.

You can determine this in either of two ways:

1) Visit and enter your zip code when prompted. You will be informed if delivery is available near you.

2) Visit our Store Locator page to find a Grocery Outlet near you. If the location has delivery by Instacart available, you will see a button indicating “Delivery – Powered by Instacart”. Click that button to visit and follow the prompts.


The stores are independently owned and operated and all hiring is done by the owners.  Please visit our Jobs Page to apply to your local store: Work in a Store

Each store is independently operated and hiring is handled directly by the owners. Please feel free to contact the store directly with any questions. Visit Store Locator for store contact information.

If you’d like to own a Grocery Outlet, please check out our Owner/Operator information to get started: Own a Grocery Outlet

General Questions

Over the years many enthusiasts have shared tips on how to make the most of being a Grocery Outlet Bargain Market shopper, and we want to share them here with you:

  • Stop by often. Our inventory changes constantly. Find out when your store receives product and plan a trip on those days.
  • When you find something you like, stock up. Many of our bargains are a one-time deal.
  • Sign up for email from us, and follow us on Social Media. Sometimes we have special deals or in-store sales events, when the savings get really crazy. We always notify our email and social networking friends first when we do this. You can find us here: Sign up for EmailFacebookTwitterPinterestInstagram
  • Look for what you’re not looking for.  Using a list is helpful for staying on budget, but many expert shoppers tell us they get some of their best deals by staying flexible and ready to act when they see a great bargain.

Grocery Outlet does not accept manufacturer coupons. Our business model and relationships with top name brands allow us to buy products at an extreme discount off regular wholesale cost netting out all allowances, marketing funds (which include coupon redemption) and other expenses normally built into the cost.

This allows us to negotiate the absolute lowest cost and pass those savings directly to our customers by offering deep discounts every day. Many of our products are priced less than you would pay elsewhere with a coupon.

You can sign up to receive Grocery Outlet ads, and information about special buys, wine tastings, store events and Grocery Outlet sponsored coupons via email. Click here to visit our sign-up page: Sign up for Email

Temporary Return Policy: Due to health concerns regarding COVID-19, refunds or exchanges will not be accepted at this time. Thank you and stay safe!

To check the balance on an existing gift card, please call:1-888-529-6578

The local Grocery Outlet Store Owners are involved in their local communities and giving back is important to them.  Please contact the owner of your local Grocery Outlet store to make your request for local sponsorships and donations: Store Locator

You can contact our PR Firm:

Grocery Outlet Media Bureau
(510) 277-3301


We’re so glad you asked!  Check out our Store Finder to find the Grocery Outlet closest to you: Store Locator

If you have a real estate site you’d like us to consider, please visit our Real Estate page here: Real Estate


We send a print circular ad 1-2 times per month to customers close to our local stores. The best way to get all of our ads and stay up-to-date on our latest deals is by email.  Every time we have an ad, our email subscribers get it sent straight to their inbox.  And you also have a chance to sign up for WOW Alerts, a daily or weekly email of our hottest, unadvertised deals.  Are you signed up?  If not, you can sign up here: Sign up for Email


If you have a product you’d like to sell us, please fill out your information here: Submit Products for Consideration

If you’d like to learn more about our Purchasing department, please visit this page: Sell Your Product at Grocery Outlet

Please use our Contact Us form to get in touch: Contact Us

Store Experience

Each store is independently operated and customer service feedback is handled directly by the owners. Please feel free to contact the store directly. For the contact information of the local store ownership please visit our: Store Locator

Wow Alerts

The most exciting part of shopping at Grocery Outlet is finding that amazing deal — the one that makes you say “WOW!” To serve you these “WOW” deals in real-time, we created WOW Alerts, an email program that pulls the best, top-selling, unadvertised deals from your local store and sends them straight to your inbox.

  • Have a high savings. To qualify for WOW Alerts, products must be a killer deal.  For most departments, that means a savings of 50% or higher off the original retail price elsewhere.
  • Be a top-seller in their department. Wow Alert items are the top-sellers from the previous day.  Customers “vote” with their dollars, and we send you their favorites. So, WOW Alert items are not particularly items that we are promoting – they are being selected by your fellow customers.
  • Have enough inventory. WOW Alert items will have enough inventory, so you’ll have time to get to the store before they run out – but be sure to act fast!  These are hot, top-selling items, we can’t guarantee how long they’ll last!

Due to the nature of how we source product, we advertise 1-2 times per month in print to highlight our everyday low prices. When we put items on an ad, we select the deals that are universal to all our stores and that we have enough quantity to support.

With WOW Alerts, you’re getting new, exciting items delivered straight to your inbox! We know that a lot of our customers wish they could be notified about our hottest, unadvertised deals before they sell out – and we’ve solved that request with WOW Alerts.

Through our Preference Center.  Just opt-in next to the WOW Alerts toggle: Preference Center

Be sure to set your store preference when you sign up.  WOW Alerts are store-specific, so without a store preference set, we can’t send you WOW Alerts. You can also set your frequency and content preferences.

Through our Preference Center. You can change your settings from daily to weekly, and choose which day you’d like to receive your WOW Alerts email: Preference Center